Chesapeake Bay Organization Development Network (CBODN), 2015 Annual Conference: Cultivating Sustainable Communities.
College Park Marriott Hotel and Conference Center
3501 University Blvd., East
Hyattsville, MD 20783
High Impact, Sustainable Federal Organizations
Organizational impact is highly sought-after but difficult to plan for and even more difficult to measure. Many traditional metrics rely on data that is important to division managers but lacks meaning to others outside. With this gap in mind, this discussion turns traditional metrics on their side to look at organizational performance from the vantage point of the stakeholders. The goal? Ultimately to create a more lasting, sustainable operation and organization that is knit together towards a common mission and purpose. To start, we will take a brief look at today’s common metrics focused on people, increasingly plant, and program results (profit is typically less applicable in the federal sector). This will demonstrate the disconnect between what we rely upon internally to run an effective operations and what our "clients" view as necessary for them to do their best work. We’ll explore the concept of organizational stewardship which includes an expanded view of the role and responsibilities of today’s managers while reviewing techniques to begin the challenging task of baselining and measuring impact.